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Our role

We are the Victorian Government's revenue management agency, a semi-autonomous service agency which acts under a framework agreement between the Victorian Treasurer, the Secretary of the Department of Treasury and Finance and the Commissioner of State Revenue.

Our role is to administer Victoria's taxation legislation and collect a range of taxes, duties and levies. In 2016-17, we collected in excess of $17.2 billion in revenue for the Victorian Government.

We also administer the First Home Owner Grant (FHOG), unclaimed money (since October 2004), the growth areas infrastructure contribution (GAIC) and several subsidies and exemptions.

Where we are

We have offices in Melbourne and Ballarat. Each facility has about 230 staff.

The Melbourne office deals with policy and technical issues, as well as administering document-based duties. The Ballarat office is the main processing and call centre for the taxes and duties that we administer.

Our vision

To be recognised as one of Victoria's best performing organisations.

Mission statement

Our purpose is to provide customers with quality revenue management services which are fair, efficient and deliver benefits for all Victorians.

Our mission calls on us to be fair and efficient in dealing with customers and in the way we provide revenue management services. We have developed a strategic plan with these goals in mind.

The six key strategic goals are:

  1. Deliver revenue management services fairly, efficiently, and for the benefit of all Victorians
  2. Improve efficiency and effectiveness
  3. Maximise compliance
  4. Make it easier for customers to do business with us
  5. Sustain a united organisation of capable, adaptable, healthy and engaged people
  6. Position us for future success

These strategies are supported by a robust business planning process and the SRO Customer Charter which spells out the way in which we interact with our stakeholders.