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A parking space may be exempt if it is either:

  • Owned by a specific class of owner, and/or
  • Used for a particular purpose

If a parking space is only exempt for part of the calendar year, you may be able to apply for a concession to reduce the congestion levy otherwise payable on the parking space.

Claiming an exemption

You can claim a congestion levy exemption in your annual return which we mail out to you in November each year.

If you own or operate a car park, and a person who occupies parking spaces in your car park wishes to claim an exemption from the congestion levy, you should ask them to fill out the CGL Form 1 Exemption Claim Form and return it to you, so you may claim an exemption on their behalf in your annual return.

If an occupant of your car park has already provided you with a written claim for exemption, confirming that the relevant exemption criteria are satisfied, there is no need to ask the occupant to complete the exemption claim form as well. Details of the exemptions and the criteria which need to be satisfied are set out below.

The exemption claim can only be received from the car park owner (for private car parks) or the owner/operator (for public car parks). You must retain completed forms and other written records for any exemption claimed. These must be provided to us on request to substantiate any exemptions that you have claimed.

If an exemption only applies for part of the year, you need to complete the CGL Form 5 Concession Claim Form and mail it to us with your annual return.

Residential parking

A car parking space used exclusively by a resident to park their car while they are at home is exempt.

The exemption applies whether the parking space is owned by the resident or leased. A resident who leases a parking space needs to ask the owner of the parking space to claim an exemption on their behalf.

The exemption does not apply if a resident leases their parking space to a daily commuter who commutes to the CBD or for another non-residential purpose.

Guest parking at hotels, apartments or similar

If parking is provided by a hotel, serviced apartment or club guests in conjunction with their accommodation, the parking spaces are treated as being for residential purposes and are exempt.

The exemption only applies to parking spaces used exclusively by overnight guests. If a parking space is used by people who are not staying overnight, such as conference attendees, the exemption does not apply.

Parking for maintenance services and loading bays

A parking space is exempt if it is provided free of charge and used exclusively by a person who is:

  • Providing maintenance services to the owner or occupier of the premises on which the parking space is located, or
  • Engaged in the loading or unloading of goods or passengers

Visitor parking

A parking space is exempt if it is used exclusively by:

  • Clients, patients or consultants of the person who provides the parking space (whether that is the owner of the space or a person who controls the parking space under an agreement with the owner), or
  • A person who is visiting the premises on which the parking space is located, as long as the premises are not the person's usual place of business or work

The exemption does not apply if the person providing the parking space charges visitors a fee for parking in the space.

For example, a medical practice has designated parking spaces for the exclusive use of visitors and patients of the medical practice and the parking spaces are made available free of charge. If staff of the medical practice or visitors of nearby businesses use these parking spaces, the visitor parking exemption will not apply.

Hospital visitor parking

This exemption only applies to parking spaces that are owned by or leased to a hospital that are used exclusively for the parking of a motor vehicle by hospital patients and their visitors. The exemption will apply even where a fee is charged for parking in the space.

This exemption will not apply to parking spaces used by employees of a hospital, although other exemptions may apply.

Parking spaces owned by particular organisations

A parking space is exempt if it is owned by one of the following types of organisations:

  • Municipal councils
  • Religious bodies
  • Charitable or public benevolent institutions
  • Hospitals
  • Universities
  • Libraries
  • Museums

The exemption does not apply if a fee is charged for parking in the space.

Parking spaces owned by consulates and consular employees

A parking space is exempt if it is owned by a consulate, a consular officer, a consular employee or a family member who resides in the same house with that person.

Parking for emergency vehicles

A parking space is exempt if it is set aside or used exclusively for parking:

  • Police vehicles
  • Ambulances
  • Fire service units
  • State Emergency Service (SES) units
  • Australian Defence Force vehicles, while members are on march or duty
  • Vehicles being used for emergency services under authority of an Act or the state

The parking space can be provided by any person or organisation. For example, a major sports venue may set aside parking spaces for the exclusive use of police vehicles.

The vehicles must be registered in the name of the emergency service for an exemption to apply. The exemption does not apply to vehicles owned by employees of an emergency service. The exemption does not apply if a fee is charged for parking in the space.

Parking for people attending special events

This exemption only applies to parking spaces or an area which is used exclusively for the parking, without charge, of a motor vehicle in conjunction with a particular event, and at all other times is not available for parking.

Disabled parking

A parking space is exempt if it is set aside or used exclusively for parking by persons displaying a disabled person's parking authority in their vehicle. The parking permit must be issued under clause 2 of Schedule 11 to the Local Government Act 1989 or clause 3 of Schedule 4 to the Road Management Act 2004.

Parking for shift workers

The exemption for shift workers applies to parking spaces used exclusively by employees of a business that operates 24 hours a day on weekdays.

Where only part of a business operates 24 hours a day, in order for the exemption to apply, the parking spaces must be used solely by employees who work in that part of the business that operates 24 hours a day.

For example, a bank may have an IT department and a foreign exchange desk, both of which operate 24 hours a day. While the bank's overall business is not a 24-hour operation, parking spaces used exclusively by employees of the IT department and the foreign exchange desk would qualify for the exemption. However, parking spaces would not be exempt if used by banking staff who work in other areas of the organisation that do not operate 24 hours a day.

The parking space must only be used by employees for the purpose of attending work of the business which operates 24 hours a day and not for any other purpose.

Parking for fleet vehicles

A parking space is exempt if it is used exclusively for overnight parking of fleet vehicles.

Fleet vehicles are vehicles provided by an employer that are made available for staff or members of an organisation and are used in the normal operations of a business. It is possible for an organisation to have a single fleet vehicle.

Fleet vehicles do not include cars which are assigned to individuals as their personal vehicles. However, the exemption will still apply to a parking space used to park a fleet vehicle which is occasionally taken home by an employee.

Bus layovers

A parking space is exempt if it is used exclusively for parking passenger buses while they are not in service.

Car sales display spaces, car service spaces or car hire spaces

A parking space is exempt if it is used exclusively for displaying or storing vehicles on the premises which are for sale or hire. The exemption does not apply to parking spaces used by employees of the car sales or car hire business for parking of personal vehicles while they are at work.

A parking space is also exempt if it is used exclusively for parking vehicles which are being serviced or repaired on the premises, or on adjoining premises. The exemption does not apply to parking spaces which are used by employees of the car servicing business for parking of personal vehicles while they are at work.

Parking in the Melbourne and Olympic parks

An exemption applies to parking spaces in a public car park made available to the general public on a casual basis in the Melbourne and Olympic parks.

Parking in the Yarra Park Reserve and the Melbourne Zoo

From 1 January 2015, an exemption applies to parking spaces in the Yarra Park Reserve and the Melbourne Zoo.