General FAQs

Intermediary authorisation FAQs

Change of circumstance FAQs

Can I use my PTX Express password to login with my AUSkey?

No.  AUSkey has its own unique password, which is managed from the AUSkey website.

Will my username and password continue to be an option?

Yes. AUSkey is simply an alternative login to the username and password. Both logins will continue to be available for PTX Express.

Why do I need to get a username and password if I intend to use AUSkey?

For security purposes, the username and password must be entered during the linking process.  This provides the SRO with the assurance that the AUSkey holder is authorised to act for this customer. The user can then delete the username and password via 'Manage User Access' in PTX Express after the AUSkey is linked.

What correspondence is issued in regard to AUSkey?

Emails are issued to all users with ‘Access Administrator’ role in PTX Express to advise them when:

  • AUSkey link is created,
  • A new AUSkey user is created, and
  • An intermediary has requested authorisation.

If the recipient of any emails is no longer a representative of that organisation, then they can be deleted by any user with ‘Access Administrator’ role in PTX Express via ‘Manage User Access’.

Can one AUSkey be used to transact for multiple customers?

Yes. This can be done by an authorised intermediary.

What is an intermediary?

An intermediary is an organisation (e.g. accountant, tax agent) that has been authorised to conduct Victorian payroll transactions on behalf of another organisation.

How many customers can an intermediary be authorised for?

As long as the payroll tax customer has provided authorisation for the intermediary, there is no limit on the number of clients for which an intermediary can transact on behalf of.

Does the payroll tax customer need to have their own AUSkey?

No. Intermediaries can be authorised with just the customer’s username and password.

Does an intermediary need to link their AUSkey?

No. Linking an AUSkey is not a requirement for intermediary authorisation.

What is the authorisation process for an intermediary?

  • Intermediary must have an AUSkey
  • Intermediary initiates the authorisation process via PTX Express
  • Email sent to all ‘Access Administrators’, notifying them of the request
  • ‘Access Administrator’ approves the intermediary’s request via a link in the email – with entry of their username and password or their AUSkey login

How does an intermediary initiate the authorisation process?

This will depend on the number of customers that are already approved for this intermediary – none, one or multiple authorisations.

‘No’ authorisations

Login to PTX Express with AUSkey and select ‘Intermediary Access Only’

Step 1 – Customer details

  • Enter customer number, customer ABN and contact number

Step 2 – Request authorisation

  • Review ‘Employer Name’ and ‘ABN’
  • Select ‘Request Authorisation’

Step 3 – Confirmation

  • This provides confirmation that you have successfully linked your AUSkey.

‘One’ authorisation

When the intermediary logs in, they open up to their authorised customer’s PTX Express.

  • Select ‘Request Intermediary Access’ from the menu
  • Transferred to the `Intermediary Authorisation Process’

‘Multiple’ customers authorised

When the intermediary logs in, they open up to the ‘Select Employer’ page in PTX Express – which has a list of their authorised customers.

  • Select any customer – open up to their PTX Express page
  • Select ‘Request Intermediary Access’ from the menu
  • Transferred to the `Intermediary Authorisation Process’

Can an intermediary authorisation be revoked?

Yes. Any user with ‘Access Administrator’ role can revoke the intermediary authorisation. Alternatively, an email can be sent to the SRO at sroonline@sro.vic.gov.au  requesting that the intermediary authorisation be revoked.

Can an individual intermediary user be deleted?

No. However, they can be suspended by any user with ‘Access Administrator’ role. Alternatively, the entire intermediary authorisation can be revoked.

Can access levels be adjusted for individual intermediary users?

Yes. The individual intermediary users are created individually in PTX Express. Any user with ‘Access Administrator’ is able to modify the individual user’s access levels via ‘Manage User Access’ in PTX Express.

How do I update the email address for my AUSkey?

AUSkey emails are not managed by the SRO. AUSkey emails can be updated only on the AUSkey website.

How do I update the phone number for my AUSkey?

The contact phone number for your AUSkey login is maintained via ‘Manage User Access’ in PTX Express. Select ‘Modify’ beside the AUSkey username and the phone field will become editable. Enter the new phone number and press ’Save’.

How do I change my AUSkey password?

AUSkey passwords are not managed by the SRO. They can be changed only on the AUSkey website.

How do I reset my AUSkey password?

AUSkey passwords are not managed by the SRO. However, for security reasons they cannot be reset. You will need to register for a new AUSkey.

How do I delete AUSkey users from PTX Express?

AUSkey users cannot be deleted from PTX Express. If they are no longer a valid user for your organisation, then they can be suspended via ‘Manage User Access’ in PTX Express. Select ‘Modify’ beside the username and then ‘Suspend User’.

An alternative option is to revoke the AUSkey link, which would delete ALL AUSkey users from PTX Express. Refer to ‘How do I revoke an AUSkey?’ below.

How do I reinstate AUSkey users in PTX Express?

They can be reinstated via ‘Manage User Access’ in PTX Express. Select ‘Modify’ beside the username and then ‘Reinstate User’.

How do I revoke an AUSkey link?

Send an email to sroonline@sro.vic.gov.au quoting the customer number and requesting that the AUSkey link be revoked. Once a link is revoked, AUSkey holders in the organisation will not be able to use their AUSkey to login to PTX Express.  They will need to user their username and password instead.

How do I add a new AUSkey user?

Once an AUSkey link has been established, any further AUSkey holders that login to PTX Express for that organisation will be automatically created as a user.