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Online lodgements

When you log on to our website to use online forms, you may be required to enter a PIN (personal identification number). It is your responsibility to maintain the confidentiality of your PIN, and you are responsible for all activities that occur once your PIN has been accepted by the web site.


Cookies are data that is sent by a website and stored in a user's computer. The cookie is recognised by the website each time the user visits the website. For example, we may use cookies to record a user visited a particular section of our website, that their browsing software was a particular version, or to ensure online applications and transactions do not require you to re-input information when moving between web pages.

In this way, cookies can improve a website's operation and make the experience more efficient, more enjoyable or more personalised. Importantly, in depositing information on a user's computer and referring to it later in the same session or on a subsequent visit, cookies do not need to identify the user or record any personal information.

Generally, it is recommended that users set their browser to identify the presence of cookies and to give them the option of accepting or rejecting them. However, some parts of a website may not function fully if the user rejects cookies.

Visitor logs and statistics

We gather information on the use made of our website to help improve it. However, we do not store or matching users' access De-identified details are collated for statistical purposes. The information collected includes:

  • Users' server addresses, ISP and top-level domain name,
  • The time, date and duration of the visit to the site,
  • The pages accessed and the documents downloaded,
  • The type of browser used, settings, screen size and operating system,
  • The address of the last site you visited, and
  • A search of keywords

Security online

Ensuring your browser is current with the latest patches applied will protect your confidential information. Failing to do so may compromise the security of your information, including credit card details, and result in you being unable to make payments through the SRO online facilities.

We have policies and procedures in place to protect personal information that we have under our control. However, you should be aware that there are inherent risks associated with the transmission of information via the Internet.

While we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse or loss and from unauthorised access, modification or disclosure.

For those who do not wish to use the internet, we provide alternative ways of obtaining and providing information, such as phone and mail. In some circumstances, our security guidelines may also require us to send particular information to you by non-electronic means.