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Eligible organisations can apply for a rebate on a property's fixed service charge for water and sewerage.

The rebate is administered by the water authorities, with support from us. Your water authority reviews your rebate application form, provides you with important information, handles any changes to your eligibility status.

Please contact your water authority with any queries about the rebate. You can complete the application form on our website, but you must submit it to your water authority, not to us.


Check organisation’s eligibility

This application will be assessed on the eligibility of your organisation and its predominant use of the property for which the rebate is being sought.


Gather supporting documents

If this is the first time your organisation has applied for a rebate on water and sewerage service charges, please supply the following information with your application:

  • A copy of the memorandum and articles of association (constitution) or the rules of association
  • A current statement of the activities of objectives of the organisation, and
  • Any other relevant documentation (brochures, publications, annual reports) which expand on the activities and objectives of the organisation

Complete application form

This application is completed online. You must then download the completed form, sign it, and submit it directly to the water authority responsible for servicing the property.

Complete application form

Please remember to sign the form before it is lodged.


Submit to the relevant water authority

Submit your application to the relevant water authority responsible for servicing the property using the contact details listed on the bill.

Please note the application should be submitted before the end of the financial year to which the service charge relates.

Next steps

Once your organisation has been approved, the rebate will be allowed each year as long as eligibility is maintained. It is not necessary to re-apply each year.

You must, however, immediately notify the water authority in writing of any changes to ownership or use of property, which may affect your entitlement to claim the rebate.