We are the Victorian Government's revenue management agency, a semi-autonomous service agency acting under a framework agreement between the Victorian Treasurer, the Secretary of the Department of Treasury and Finance, and the Commissioner of State Revenue.
Our role is to administer Victoria's taxation legislation and collect a range of taxes, duties and levies. In 2019-20, we collected $18.9 billion in revenue for the Victorian Government.
We also administer the First Home Owner Grant (FHOG), unclaimed money (since October 2004), the growth areas infrastructure contribution (GAIC) and several subsidies and exemptions.
We have offices in Melbourne and Ballarat and in 2019-20, employed 638 full-time equivalent staff.
To be recognised as one of Victoria's best performing organisations.
Our purpose is to provide customers with quality revenue management services which are fair, efficient and deliver benefits to all Victorians.
Our mission calls on us to be fair and efficient in dealing with customers and in the way we provide revenue management services. We have developed a strategic plan with five key goals:
- Deliver fair and efficient revenue management services.
- Encourage and develop excellence in our people.
- Make it easier for our customers.
- Continuously improve what we do.
- Increase compliance.
These strategies are supported by a robust business planning process and our Customer Service Charter which details the way we interact with customers and stakeholders.