Amend your return and claim a refund

Taxi and hire car services, including ride share, must submit a quarterly return for the commercial passenger vehicle service levy via our online portal. The online portal can also be used to amend a return.

Commercial passenger vehicle service levy relief

The Victorian Government waived the commercial passenger vehicle service levy for the 1 April 2020 to 30 June 2020 quarter as part of its coronavirus relief support measures.

You must still lodge a return for the 1 April-30 June 2020 quarter but you do not have to pay the levy for that quarter. If you have already lodged and paid your levy for the quarter, we will be contacting you separately with information about your levy refund.

There has been no relief announced in relation to any other quarter and you must continue to lodge your return each quarter and pay the levy.

1. Where to amend

   Log in to the online portal, locate the ‘returns history’ section and select the return you want to amend.

   When the ‘edit’ button appears, select ‘edit’.

   Log in to online portal

2. Declaration

   Read the declaration and select the checkboxes to proceed.

3. Enter revised number of trips

   To amend the total number of trips, delete the number in the ‘total trips’ field and replace it with the revised number.

   If you are an affiliated service provider or would like to add supporting information, you can attach a CSV file by selecting ‘choose file’.

   Select ‘lodge’ to submit your amended return.

4. Pay levy or claim a refund

   If you have underpaid

   If you increased the number of trips provided in the quarter, and therefore underpaid, you will be taken through the payment process to pay the outstanding balance via credit card or direct debit.

   A card payment fee of 0.45% applies to all credit card transactions.

   If you have overpaid

   If you reduced the number of trips provided in the quarter, and therefore overpaid, you will be taken to a confirmation page where you will receive a reference number and have the opportunity to claim a refund.

   When you select ‘apply for refund’ you will need to complete another declaration and explain why you are applying for a refund.

   Enter the details of the bank account you want the refund paid into and select ‘submit’.

   If you do not have time to apply for a refund after you amend your return, you can apply at a later date. To do this, log in to the online portal, locate the ‘returns history’ section and select the return you amended.

   When you select the return, a ‘refund’ button appears. Select ‘refund’ and follow the procedure above.

   Log in to online portal