If you disagree with an assessment or a decision in relation to an application for a grant or payment, you should contact us because it may be possible to resolve the issue informally.
If the matter cannot be resolved informally and you remain dissatisfied with the outcome, you can lodge an objection.
What is an objection?
An objection is a formal avenue of dispute resolution requiring you to explain fully and in detail the grounds of your objection. The officer that will review your objection is separate from and independent of those involved in the original decision.
What can I object to?
You can lodge an objection if you are dissatisfied with a tax assessment or certain decisions made by the SRO. These include written decisions issued under the Payroll tax, First Home Owner Grant, Unclaimed money and Back to work acts.
If you have received a reassessment, you can only object to liabilities that are additional to or greater than those under the previous assessment or reassessment.
You cannot lodge an objection to a compromise assessment or compromise reassessment.
If you are objecting to a land tax assessment or reassessment, including objecting to penalty tax, please click here.
If you are objecting to the site value used in your land tax assessment or capital improved value used in your vacant residential land tax assessment, you must lodge a land valuation objection.
When should I lodge an objection?
You must lodge your objection within 60 days of receiving the notice of assessment or written decision. This 60-day period is a strict time-frame and applies even if you contact us to try and resolve your issue before lodging a formal objection.
If you lodge your objection after the 60-day timeframe, you must provide reasons for the delay. If no reasons are provided to explain the delay, your objection will be invalid.
How do I lodge an objection?
An objection must be made in writing and set out why you want the assessment/decision reviewed. It must challenge the legal basis of the assessment, reassessment or written decision and tell us why the assessment, reassessment or written decision has been incorrectly issued to you based on the relevant legislation.
Find out more about lodging an objection.
Seeking an external review
If you disagree with the outcome of a decision in relation to your objection, you can ask for an external review by the Victorian Civil and Administrative Tribunal or appeal the matter at the Supreme Court of Victoria.
More about objections and appeals
Dispute resolution
Alongside the formal processes available to you, we are open to resolving disputes through early discussions and informal dispute resolution with you.
