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The State Revenue Office wants everyone to be able to access our online services. We believe we have a responsibility to ensure technology helps bridge the divide for people with disabilities. We are continually improving our user experience for everyone, and apply the relevant accessibility standards.

What you can expect

This website has been designed to be used by as many people as possible. You should be able to:

  • navigate the website using a keyboard
  • navigate the website using common screen readers
  • change how content is presented
  • access alternative formats for multimedia content
  • read and understand the content
  • complete forms.

Compatibility with technologies

Our website is designed to be used with common assistive technologies like screen readers, magnifiers, navigation switches and speech recognition software.

Our website has been tested with the following assistive technologies:

  • JAWS 2020 with Chrome on Windows 10
  • VoiceOver with Safari on iOS 15.

What we need to improve

While we have done a lot to ensure this site is accessible, we have one known issue that we are still working on.

Our survey platform – which we use but have not built ourselves – has a keyboard-related issue. We have raised this with InMoment, who manages the survey platform.

How we use accessibility standards

This website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 to Level AA. The Web Content Accessibility Guidelines provide guidance on how to improve accessibility for people with disabilities.

All Victorian Government online services must comply with WCAG 2.1 Level AA. See the Victorian Government’s Make content accessible - digital guide for more information.

This website was reviewed by Intopia, an independent digital accessibility agency in September 2022. Please see our statement of conformance for the results of the accessibility audit.

We welcome your feedback

If you find anything on the site difficult to use or think there are areas we can improve, please let us know.

You can contact us by phone, post, fax or via our online contact form. We also have language, hearing and speech services where you can contact us through the National Relay Service or organise an interpreter.

You can help us understand your difficulty faster by providing us with the information suggested in Contacting Organisations about Inaccessible Websites.

Feedback about the accessibility or usability of this site is welcome and will be carefully considered.

This accessibility statement was last updated on 8 January 2024.

Last modified: 8 January 2024
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