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Under section 12 of the Unclaimed Money Act 2008, unclaimed gaming machine winnings and jackpot prizes must be lodged with the State Revenue Office between 31 March and 31 May each year.

You must lodge your Statement of Compliance, with your attached register, and pay by 31 May each year. 

You are not required to submit a NIL lodgement.

  1. Create a register by 31 March each year

    By 31 March each year, operators must download the Venue Operator Template to create an electronic register of all unclaimed winnings and jackpot prizes that are at least 12 months old as at 1 March of that year.

    The details required for inclusion on the register must be extracted from:

    • your TITO service provider system in the case of unredeemed TITO tickets
    • Intralot’s BOS portal reports in the case of non-TITO tickets (hand pay tickets and non-TITO tickets, Intralot will provide instructions).

    Store your register locally, so you can easily upload it when you lodge online.

    The register includes the venue name and venue ID, and these column headings:

    • ticket number
    • ticket issue date
    • ticket expiry date
    • gaming machine serial number
    • ticket amount
    • reasonable expenses amount
    • net amount.

    These details must be completed for each of the individual unclaimed tickets. If reasonable expenses are deducted, they must be allocated against each of the individual unclaimed ticket records. 

    Download the Venue Operator Template

  2. Complete and lodge the Statement of Compliance

    Between 31 March and 31 May each year, gaming venue operators must:

    • complete the online Statement of Compliance
    • attach their register to the statement (instructions on how to do this are in the statement)
    • lodge the online Statement of Compliance with the register attached – you will receive a submission reference number and can download an online lodgement receipt.
  3. Pay the unclaimed amounts via electronic funds transfer (EFT)

    Pay the net amount of all unclaimed money (total of ticket amounts less reasonable expenses) held on 1 March.

    Payment must be made by Electronic Funds Transfer (EFT) using these details:

    • Account name: State Revenue Office Victoria
    • BSB: 033-222
    • Account number: 170364
    • Reference: your submission receipt number and venue name 
  4. Email your lodgement receipt to us

    Once the EFT payment is complete, email your lodgement receipt to

    This is important as it enables us to match your payment and lodgement.

Next Steps

Gaming venue operators must keep records to confirm the information on the register for at least five years after lodging. Copies of the documents must be made available for inspection on request.

We have the authority to issue an assessment where a gaming venue operator fails to pay unclaimed money. Failure to lodge and make payment on time can also result in interest and penalties.

Last modified: 22 August 2023

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