Amend your return and claim a refund
How to use the portal to edit a return or request a refund.
Step 1: Log in to the portal
Log in to the online portal, locate the ‘returns history’ section and select the return you want to amend.
When the ‘edit’ button appears, select ‘edit’.
Step 2: Sign the declaration
Read the declaration and select the checkboxes to proceed.
Step 3: Enter revised number of trips
To amend the total number of trips, delete the number in the ‘total trips’ field and replace it with the revised number.
If you are an affiliated service provider or would like to add supporting information, you can attach a CSV file by selecting ‘choose file’.
Select ‘lodge’ to submit your amended return.
Step 4: Pay levy or claim a refund
If you have underpaid
If you increased the number of trips provided in the quarter, and therefore underpaid, you will be taken through the payment process to pay the outstanding balance via credit card or direct debit.
A card payment fee of 0.45% applies to all credit card transactions.
If you have overpaid
If you reduced the number of trips provided in the quarter, and therefore overpaid, you will be taken to a confirmation page where you will receive a reference number and have the opportunity to claim a refund.
When you select ‘apply for refund’ you will need to complete another declaration and explain why you are applying for a refund.
Enter the details of the bank account you want the refund paid into and select ‘submit’.
If you do not have time to apply for a refund after you amend your return, you can apply at a later date. To do this, log in to the online portal, locate the ‘returns history’ section and select the return you amended.
When you select the return, a ‘refund’ button appears. Select ‘refund’ and follow the procedure above.