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Customer Service Officer
Closing date: 16 December 2025, 11.59pm AEDT Grade 2: $60,295 - $68,864- Ballarat
- Buying property
- Costs of buying and owning a property
- If I buy residential property, what taxes, duties and benefits are involved?
- Help to buy a property
- Foreign purchasers of property
- Understanding foreign purchaser additional duty
- Apply for an exemption from the foreign purchaser additional duty
- Foreign purchaser - frequently asked questions
- Foreign purchaser additional duty and discretionary trusts change from March 2020
- Foreign purchaser status checklist
- First Home Owner Grant
- Understanding the First Home Owner Grant
- Will I be eligible for the First Home Owner Grant?
- Applying for the First Home Owner Grant
- Approved agents for the First Home Owner Grant
- Lodgement guide for the First Home Owner Grant
- Repay the First Home Owner Grant
- Objections for First Home Owner Grant
- Appeals for First Home Owner Grant
- First home buyer relief after family violence
- Land transfer (stamp) duty
- Understanding land transfer (stamp) duty
- Land transfer (stamp) duty calculator
- Pay your land transfer duty assessment notice
- Dutiable value of a property
- Understanding the dutiable value of a property
- Valuation of land for duty purposes
- Fixtures and duty
- Retirement villages and dutiable value
- Water entitlements
- Concessions, exemptions and waivers
- Apply for a duty exemption for charities
- Charities duty exemption
- Exemption for a transfer to a qualifying person with a disability
- Spouse and partner exemption
- Principal place of residence duty concession
- Apply for a principal place of residence (PPR) duty concession
- Principal place of residence (PPR) concession
- Off-the-plan duty concession
- Apply for an off-the-plan concession
- Strata apartments and townhouses temporary concession
- Understanding the off-the-plan duty concession
- First home buyers
- Apply for a first home buyer duty exemption or concession
- Apply for a first home owner with family duty exemption or concession
- First home buyer duty exemption or concession
- First home owner with family exemption or concession
- Pensioner and concession cardholder duty reduction
- Apply for a pensioner duty exemption or concession
- Approved Commonwealth concession cards
- Pensioner and concession cardholder duty reduction (contracts signed before 1 July 2023)
- Pensioner and concession cardholder duty reduction (contracts signed on or after 1 July 2023)
- Pensioner land transfer (stamp) duty calculator
- Farms
- Apply for a young farmer duty exemption or concession
- Family farm exemption
- Young farmer duty exemption or concession
- Residential property up to $1 million
- Land transfer duty concession or exemption for City of Melbourne residential property transactions
- Land transfer duty concession or exemption for property in Melbourne’s Capital City Zone
- Land transfer duty waiver for residential property transactions of up to $1 million
- Managing duty transactions
- Complete a Digital Duties Form
- Apply for a duty refund (reassessment)
- Complete a notice of acquisition
- Completing an ELNO lodgement
- Evidentiary Requirements Manual
- Digital Duties Form – frequently asked questions
- Guide to the Digital Duties Form
- Public lodgement
- Lodge your documents for a duty assessment or duty refund
- Using Duties Online
- Reset your Duties Online password
- Duties Online - frequently asked questions
- Duties Online lodgement category checklist
- Complex Duties Online transactions - frequently asked questions
- Transaction types
- Changes in beneficial ownership of property without changing legal ownership
- Deceased estates and duty
- Duty payable on late settlement and default interest
- Land use entitlements
- Lodgement category (transfers)
- Sub-sales and duty
- Economic entitlements
- Understanding economic entitlements
- Economic entitlements - frequently asked questions
- Guide to lodging economic entitlements in Duties Online
- Paying duty on the acquisition of an economic entitlement
- Companies and trusts
- Duty and trusts - frequently asked questions
- Duty and trusts
- Limited recourse borrowing arrangements (custodian trusts and holding trusts)
- Exemptions and concessions
- Corporate consolidation concession
- Corporate reconstruction concession
- Exemption for special disability trusts
- Regional commercial, industrial and extractive industries property concession
- Property clearance certificates
- Understanding property clearance certificates
- Apply for a property clearance certificate
- Apply for a property clearance certificate update
- Become a registered user of our clearance certificates portal
- Notes to property clearance certificates - land tax
- Notes to property clearance certificates - commercial and industrial property tax
- Notes to property clearance certificates - windfall gains tax
- Duty on leases and transfers
- Duty on the grant, transfer or surrender of a lease
- Lodge and pay duty under lease provisions
- Landholder duty
- Understanding landholder duty
- Land holdings
- Exemptions and concessions
- Examples of landholder duty calculations
- Relevant acquisition lodgement and payment obligations
- Am I liable to pay landholder duty?
- Landholder duty - decision tools
- Am I liable to pay landholder duty on an acquisition in a listed company or trust?
- Am I liable to pay landholder duty on an acquisition in a private unit trust scheme?
- Am I liable to pay landholder duty on an acquisition in a private company?
- Apply to register a trust
- Trust registrations
- Apply for registration as a declared wholesale unit trust scheme
- Apply for registration as a declared public unit trust scheme
- Apply for registration as an imminent wholesale unit trust scheme
- Apply for registration as a wholesale unit trust scheme
- New to land tax
- Understanding land tax
- Site values and land tax
- Understanding your land tax assessment
- Example of land tax calculation
- Do I have to pay land tax?
- Exemptions and concessions for land tax
- Discount for build-to-rent developments
- Family or domestic violence land tax relief
- Principal place of residence
- Principal place of residence (PPR) exemption from land tax
- Apply for a principal place of residence exemption from land tax
- Changes to your principal place of residence exemption
- Exemption for construction or renovation of a principal place of residence (PPR)
- Respond to a land tax PPR investigation
- Primary production land
- Primary production land (PPL) exemption
- Apply for a primary production land (PPL) exemption
- Greater Melbourne and urban zones
- Other exemptions
- Less common exemptions and concessions
- Charitable organisations
- Apply for a charitable land tax exemption
- Rooming houses
- Paying land tax
- Pay your land tax assessment
- Hardship relief for land tax
- Land tax overpayment
- Register for BPAY View
- Managing your land tax
- Register for My Land Tax
- View or download your land tax assessment
- Update or correct your land tax assessment
- Change contact details for land tax
- Authorise a representative for land tax
- Receiving land tax assessments via myGov
- Objections and refunds
- Object to the site or capital improved valuation of your land
- Objections to land tax assessments
- Joint owners
- Joint ownership assessments
- Understanding the joint ownership deduction
- Joint owner examples (no individual deductions)
- Deceased estates
- Deceased estates and land tax
- Commencement of administration of deceased estate
- Completion of administration of deceased estate
- Absentee owner surcharge
- Understanding the absentee owner surcharge
- Do I have to pay the absentee owner surcharge?
- Notify us of your absentee owner status
- Absentee individuals
- Absentee corporations
- Apply for an exemption from the absentee owner surcharge
- Absentee owners and joint owner assessments
- Absentee trusts
- About absentee trusts
- Absentee discretionary trusts
- Absentee fixed trusts
- Absentee unit trusts
- Absentee chain of trusts (sub-trusts)
- Companies and trusts
- Trust structures and land tax
- Trusts and land tax
- Land tax trust calculator
- Trustee to notify of a trust acquisition of an interest in land
- Trustee of a discretionary trust to nominate a subsequent beneficiary
- Trustee to nominate a PPR/subsequent PPR beneficiary
- Trustee notification of beneficial interests and unitholdings
- Grouping and land tax
- Vacant residential land tax
- Understanding vacant residential land tax
- Exemptions from vacant residential land tax
- Commercial residential premises
- Vacant residential land tax calculator
- Make a notification
- Understanding your vacant residential land tax assessment
- Pay your vacant residential land tax assessment
- Object to vacant residential land tax
- Short stay levy
- Understanding the short stay levy
- Register for the short stay levy
- Calculation guide with examples
- Complete a declaration that premises are not short stay accommodation
- Lodge a short stay levy return
- Pay the short stay levy
- Windfall gains tax
- Understanding windfall gains tax
- Update or make a change to your windfall gains tax assessment
- Buying and selling land subject to windfall gains tax
- Exemptions and exclusions
- Windfall gains tax — exemptions and exclusions
- Windfall gains tax — residential land exemption
- Windfall gains tax — charitable or university land
- Windfall gains tax — transitional arrangements
- Defer or pay windfall gains tax
- Defer a windfall gains tax liability
- Elect to defer the windfall gains tax
- Pay your windfall gains tax assessment
- Emergency services and volunteers fund
- Understanding the emergency services and volunteers fund
- Emergency services volunteers fund calculations and discounts
- Emergency services and volunteers fund calculator
- About payroll tax
- Understanding payroll tax
- Do I have to register for payroll tax in Victoria?
- Threshold and phase-out rate
- Payroll tax surcharges
- Payroll tax threshold calculator
- Grouping
- Victorian wages
- Contractors
- Fringe benefits
- Salary sacrifice arrangements
- Superannuation
- Shares and options
- Personal services income
- Industries and locations
- Regional employers
- Employment agencies
- Declaration for chain of on-hire for employment agency purposes
- Schools and education providers
- Managing your payroll tax
- Register for payroll tax
- Lodge your annual reconciliation
- Pay your annual reconciliation
- Lodge your monthly return
- Pay your payroll tax
- Apply for a payroll tax exemption
- Apply for exclusion from grouping
- Reset your PTX Express password
- How to edit your annual reconciliation
- Exempt wages and organisations
- Wages exempt from payroll tax
- Payroll tax A-Z of taxable or exempt items
- Organisations exempt from payroll tax
- Paid caregiver leave exemption
- Re-employed apprentices or trainees
- Group training organisations
- Non-profit organisations
- Contractors who normally provide services to the public
- Support for employers
- Wage underpayment disclosures
- Contacting us about insolvency
- Coronavirus payroll tax relief
- Growth areas infrastructure contribution
- Understanding the growth areas infrastructure contribution
- GAIC land and administration
- What type of certificate should I apply for?
- Apply for a GAIC certificate
- GAIC staged payment interest calculator
- Lodge a GAIC acquisition statement
- Lodge a GAIC notification of a building permit application
- Exemptions, no liability and exclusions
- Exemptions from GAIC
- Apply for a GAIC exemption
- No GAIC liability events
- Apply for a certificate of no GAIC liability
- Documentation required for a No GAIC Liability Certificate application
- Excluded GAIC events
- GAIC and schools
- Defer or pay GAIC
- Make a GAIC payment
- Deferral of your GAIC
- Elect to defer GAIC
- GAIC deferral thresholds, indexation and interest
- Staged payment arrangements
- Make a staged GAIC payment
- Work-in-kind agreements
- Managing your GAIC liability
- Metropolitan planning levy
- Understanding the metropolitan planning levy
- Apply for a metropolitan planning levy certificate
- Metropolitan planning levy certificates
- Apply for a revised metropolitan planning levy certificate
- Pay your metropolitan planning levy
- Commercial and industrial property tax
- Understanding commercial and industrial property tax
- Determining qualifying use for CIPT
- Entry into the reform
- Obligations and administrative guidance for CIPT
- Dealings in properties that have entered the reform
- Changes of use of property
- Non-standard dealings in properties that have entered the reform
- Assessments and objections for CIPT
- Insurance duty
- Understanding insurance duty
- Abolition of duty on business insurance premiums
- Register as an insurer in Victoria
- Update your details as an insurer
- Lodge a return as an insurer
- Lodge a return as an insured person
- Pay your insurance duty
- Issues arising from the coronavirus pandemic for life insurers
- Livestock duty
- Understanding livestock duty
- Lodge a return as an approved agent
- Approved livestock agents
- Lodge statement as vendor or owner’s agent
- Register to become an approved agent
- Livestock duty calculator
- Pay your livestock duty
- Victorian liquor subsidy
- Understanding the Victorian liquor subsidy
- Apply for a liquor subsidy
- Victorian Liquor Subsidy Guidelines
- Water and sewerage rebate
- Understanding the water and sewerage rebate
- Apply for the water and sewerage rebate
- Wagering and betting tax
- Understanding wagering and betting tax
- Calculating net wagering revenue
- Lodge a return and make a payment
- Register for the wagering and betting tax
- Pay your wagering and betting tax
- Wagering and betting tax grouping
- Object to a wagering and betting tax assessment
- Keno tax
- Understanding keno tax
- Lodge a keno tax monthly return and make a payment
- Register for keno tax
- Cancel your keno tax registration
- Motor vehicle duty
- Understanding motor vehicle duty
- Motor vehicle duty calculator
- Exemptions and concessions
- Apply for an exemption, concession or refund from motor vehicle duty
- Licensed motor car traders
- Drive-away deals 2025-26
- Pay motor vehicle duty
- Apply for a licensed motor car trader (LMCT) duty refund
- Lodge a change of use
- Motor vehicle duty objections
- Commercial passenger vehicle service levy
- Understanding the commercial passenger vehicle service levy
- Driver guide to levy payment
- Do I have to register for the commercial passenger vehicle service levy?
- Register for the commercial passenger vehicle service levy
- Lodge a return and make a payment
- Pay your commercial passenger vehicle service levy
- Amend your return and claim a refund
- Information in other languages
- Object to a commercial passenger vehicle service levy assessment
- Congestion levy
- Understanding the congestion levy
- Congestion levy map
- Renting out a parking space
- Register as a car park owner or operator
- Complete your congestion levy annual return
- Change your owner/operator details
- Pay your congestion levy
- Calculating the congestion levy
- Calculate your levy (private car parks)
- Calculate your levy (public car parks)
- Unclaimed money
- Understanding unclaimed money
- Search for your unclaimed money
- Apply for your unclaimed money
- Apply for your Tatts, Intralot and TAB winnings or prizes
- Lodge unclaimed money
- Business lodgement obligations and guide
- Gaming venue lodgement obligations and guide
- Portals
- Unclaimed money register
- Absentee owner surcharge portal
- Commercial passenger vehicle service levy portal
- My Land Tax
- Land valuation objections portal
- Property clearance certificates portal
- PTX Express
- Short stay levy portal
- Vacant residential land tax portal
- Wagering and betting tax portal
- AutoPay
- AutoPay additional terms of use
- Direct Debit Payment Request Service Agreement (AutoPay Instalments)
- What we do
- About the Taxation Administration Act
- Taxes, levies and grants
- Annual reviews
- 2019-20 Victorian bushfire response
- Discretionary powers during COVID-19
- Structure and executives
- Paul Broderick
- Darren Joyce
- Paula Thorne
- Cameron Aughterson
- Corrie Thomas
- Renee Benn
- Craig Findlay
- Tracey Gittins
- Brad Kemp
- Strategies and policies
- Strategic Plan
- Customer Service Charter
- Gifts, Benefits and Hospitality Policy
- Open Data Strategy
- Procurement Framework
- Compliance Strategy
- Cyber security
- Privacy Strategy and Policy
- Closed taxes, levies and grants
- FHOG for regional Victoria - frequently asked questions
- HomeBuilder Grant
- Fire services property levy
- Fire Services Levy Secure Certificate Terms and Conditions
- Fire services property levy - frequently asked questions
- Victorian Homebuyer Fund
- Applying for the Victorian Homebuyer Fund
- Frequently asked questions about Homebuyer Fund
- Homebuyer Fund case studies
- Homebuyer Fund definitions
- Homebuyer Fund price caps and locations
- Your ongoing obligations
- Compliance
- Detecting non-compliance and investigations
- Enforcing the law against deliberate non-compliance
- Voluntary disclosures and tip-offs
- Penalty tax and interest
- Laws, legal cases and rulings
- Legislation
- Request a private ruling
- Legal cases
- Rulings
- Draft rulings
- Archived rulings
- Current rates
- Land tax
- Payroll tax
- Land transfer duty - non-principal place of residence
- Motor vehicle duty
- Emergency services and volunteers fund
- Duty reduction for first home buyers
- Land transfer duty - principal place of residence
- Congestion levy
- Insurance policies
- Growth areas infrastructure contribution
- Foreign purchaser additional duty
- Vacant residential land tax
- Wagering and betting tax
- Metropolitan planning levy
- Sale of livestock
- Commercial passenger vehicle service levy
- Casino tax (current rates)
- Historical rates
- Land tax
- Payroll tax
- First Home Owner Grant
- Land transfer duty - principal place of residence (historical rates)
- Fire services property levy
- Motor vehicle duty
- Congestion levy
- Wagering and betting tax
- Rooming houses
- Growth area infrastructure contribution
- Metropolitan planning levy
- Land transfer duty - non-principal place of residence (historical rates)
- Premium duty rate for agreements or arrangements entered into on or after 1 July 2021
- Statistics
- Compliance statistics
- Key performance indicators
- Unclaimed money statistics
- Website statistics
- First home buyer statistics
- Duty concession by postcode 2024-25
- First home buyer duty concession by year
- Duty concession by postcode 2023-24
- Duty concession by postcode 2022-23
- Duty concession by postcode 2021-22
- Duty concession by postcode 2020-21
- Duty concession by postcode 2019-20
- First Home Owner Grant statistics
- First Home Owner Grant statistical tool
- First Home Owner Grant 2024-25
- First Home Owner Grant 2023-24
- First Home Owner Grant 2022-23
- First Home Owner Grant 2021-22
- First Home Owner Grant 2020-21
- First Home Owner Grant 2019-20
- Revenue collected
- Payroll tax revenue
- General insurance duty revenue
- Growth areas infrastructure contribution revenue
- Fire services property levy revenue
- Motor vehicle transfer duty revenue
- Congestion levy revenue
- Total revenue
- Land tax revenue
- Land tax revenue by year
- Absentee owner surcharge revenue
- Land tax by municipality 2024
- Land tax by municipality 2023
- Land tax by municipality 2022
- Land tax by municipality 2021
- Land tax by municipality 2020
- Land transfer duty revenue
- Land transfer duty revenue by year
- Foreign purchaser additional duty revenue
- Land transfer duty by postcode for 2023-24
- Land transfer duty by postcode for 2022-23
- Land transfer duty by postcode for 2021-22
- Land transfer duty by postcode for 2020-21
- Land transfer duty by postcode for 2019-20
- Connect with us
- Contact us
- Update your contact details
- Learn about state taxes and grants
- Feedback
- Language, hearing and speech services
- Scams and staying safe online
- Mental health and financial wellbeing support
- Public interest disclosures
- Tax and legal professionals
- Privacy and your rights
- Victorian Human Rights Charter
- Privacy concerns and enquiries
- Information collected via our website
- List of authorised recipients
- Artificial Intelligence transparency statement
- Terms of use for online systems
- Freedom of Information
- About Freedom of Information
- Information FOI Part II Statement
- Lodge a Freedom of Information request
- Statement 1: Organisation and Functions
- Statement 2: Categories of documents held by the SRO
- Statement 3: FOI Arrangements
- Statement 4: Publications
- Statement 5: Rules, Policies and Procedures
- Statement 6: Report Literature