We use key performance indicators (KPIs) to gauge performance in meeting our strategic and operational goals. These KPIs are in areas of importance to our customers and updated on an annual basis.
| Year | Phone enquiries answered within target time (%) | Target time |
|---|---|---|
| 2022-23 | 48 | 300 secs |
| 2021-22 | 62 | 300 secs |
| 2020-21 | 69 | 300 secs |
| 2019-20 | 71 | 300 secs |
| 2018-19 | 81 | 300 secs |
| 2017-18 | 81 | 300 secs |
| 2016-17 | 70.6 | 300 secs |
| 2015-16 | 82.7 | 300 secs |
| 2014-15 | 73 | 60 secs |
| 2013-14 | 81 | 60 secs |
| 2012-13 | 84 | 60 secs |
| 2011-12 | 80 | 60 secs |
| 2010-11 | 81 | 60 secs |
| 2009-10 | 84 | 60 secs |
| 2008-09 | 83 | 20 secs |
| 2007-08 | 88 | 20 secs |
| 2006-07 | 90 | 20 secs |
| 2005-06 | 90 | 20 secs |
| 2004-05 | 93 | 20 secs |
| 2003-04 | 93.4 | 20 secs |
| 2002-03 | 94 | 20 secs |
Download this data in CSV format
| Year | Private rulings completed within target time (%) | Target |
|---|---|---|
| 2022-23 | 81 | >= 80% completed within 90 days |
| 2021-22 | 86 | |
| 2020-21 | 89 | |
| 2019-20 | 89 | |
| 2018-19 | 89 | |
| 2017-18 | 94 | |
| 2016-17 | 92 | |
| 2015-16 | 87 | |
| 2014-15 | 83 | |
| 2013-14 | 81 | |
| 2012-13 | 85 | |
| 2011-12 | 94 | |
| 2010-11 | 95.9 | |
| 2009-10 | 97.6 | |
| 2008-09 | 92.7 |
Download this data in CSV format
| Year | Objections completed within target time (%) | Target |
|---|---|---|
| 2022-23 | 80 | >= 80% completed within 90 days |
| 2021-22 | 81 | |
| 2020-21 | 78 | |
| 2019-20 | 81 | |
| 2018-19 | 88 | |
| 2017-18 | 85 | |
| 2016-17 | 86 | |
| 2015-16 | 87 | |
| 2014-15 | 86 | |
| 2013-14 | 86 | |
| 2012-13 | 69 | |
| 2011-12 | 86 | |
| 2010-11 | 93.6 | |
| 2009-10 | 92.1 | |
| 2008-09 | 84.8 |
