Apply for a refund

Form reference: GEN-Form-01

Use the online form

Open the GEN-Form-01 form

Use this form to apply for a refund of money overpaid to us. We can only consider refund applications received within 5 years of the payment.

If your refund relates to land tax, see land tax overpayments.

Some refunds can be claimed through our online portals including:

Do not use this form for:

Customers and their representatives can use this form. If you are applying as a representative, you must provide written authority from the customer.

You can save the form and return to it later using your tracking code and the answer to your security question.

After you submit the form, we will email you a copy for your records.

To apply, you will need:

your SRO customer number
your contact details
details of the refund claim, including:
- the tax, duty or levy the refund relates to
- the refund amount
- the payment date or payment period
- the reason for the refund request
your bank account details for electronic funds transfer
representative details if you are completing the form on behalf of another person or organisation
any supporting documents relevant to your claim, including previous correspondence from us.

For technical guidance about starting, saving, navigating and submitting the online form, see our SmartForm tips.

Updated: 3 August 2026